Shipping Policy

At Highbury Furnishings, we work hard to make sure your order arrives safely and on time. Here is everything you need to know about how we process and deliver your order.

Order Processing

Orders are processed by our warehouse within 2 business days. Once your order has shipped, you will receive an email with your tracking number and carrier details.

Tracking & Shipment Information

Once your order ships from our facility, you'll receive a tracking link by email at the contact on file for the order. Use this link to check for any shipping-related updates, delays, or changes.

Please note that any ETA shown is an estimate only and is not guaranteed. We recommend against relying on the ETA when scheduling a renovation or other time-sensitive project.

If you have questions about a shipment, please contact us with your order number ready.

Delivery Options & Timeframes

We offer several delivery service levels, so you can choose the option that fits your needs. Transit time varies by service level, as shown below. All associated costs are viewable at checkout.

Small parcel items ship exclusively via a small parcel carrier and are not eligible for curbside or white glove delivery services.

Curbside Express is a drop-and-go service — the carrier is not able to hold or store your order. If you ask the carrier to store the delivery, additional fees may apply.

Please note that actual delivery times may vary depending on your location, weather conditions, or other factors outside of our control. We work with several carriers and will select the best option based on your location, order contents, and selected service level.

Confirming Your Delivery

For Curbside Express deliveries handled by XPO, you will be contacted ahead of time with your delivery date and timeframe. Other curbside carriers we use from time to time may not offer this advance notice. All other service levels (Inside Delivery, Room of Choice, and Room of Choice + Debris Removal) are handled by Metropolitan (MWD).

For Curbside Express deliveries handled by XPO, please note:

• The delivery date/timeframe provided cannot be changed by the recipient. Requesting a change may result in an additional fee.
• Redirecting or changing the delivery address after the order has shipped may also result in an additional fee.
• Fees for rescheduling or redirecting a shipment vary by situation; please contact us if you have questions about your specific order.

These specific terms apply to XPO Curbside Express deliveries. Other carriers, including Metropolitan, may have different policies for rescheduling or redirecting a shipment.

Receiving Your Order

Open and inspect your item immediately to check for damage so that we can file the appropriate claims with the carrier.   Damage or defects must be reported to us within 2-business days of delivery  to qualify for a refund  regardless of whether you've had a chance to use or assemble the item. If we are not notified within 2 days of delivery, any repair or replacement costs will become your responsibility.

Reporting Damage or Missing Parts

If your item arrives damaged or with missing parts, please contact us within 2 days of delivery. Email our Customer Service team at support@highburyfurnishings.com with photos of the issue and we will work quickly to make it right.

If we are not notified within 2 days of delivery, any repair or replacement costs will become your responsibility.

Our Responsibility

We are not responsible for delays to home improvement projects caused by shipping timelines. We recommend scheduling contractors or professionals only after your order has been received and inspected.

Damage to your home caused by a delivery carrier is not our responsibility. In such cases, you will need to file a claim directly with the freight company.

Product Descriptions & Color Variations

We make every effort to ensure our product descriptions and pricing are accurate. However, in the event of a typographical or pricing error — including errors in information received from our manufacturers or distributors — we reserve the right to cancel or refuse any affected orders.

Because our furniture is crafted from natural materials, there may be slight variations in color, grain, or finish between product photos and the actual item you receive. These natural variations are a characteristic of quality craftsmanship and are not grounds for a return or cancellation.

Questions?

Our Customer Service team is here to help. Reach out anytime at support@highburyfurnishings.com — we'll get back to you within 2 business days.

Business hours: Monday–Friday, 9am–5pm EST