Refund policy

Highbury Furnishings – Returns, Damage, Cancellations & Warranty Policy

At Highbury Furnishings, we want you to love your purchase. This policy covers reporting damage, returns, cancellations/changes, and warranty coverage.

For delivery timelines, tracking, carriers, and confirming your delivery appointment, see our Shipping Policy.

Report Damage or Defects Within 2 Days

Inspect your order immediately upon delivery — do not wait, even if you're holding the item for a renovation or other project. Damage and defect claims must be reported within 2 days of delivery, regardless of whether you've had a chance to use or assemble the item.

To report a problem:

  1. Email support@highburyfurnishings.com within two days of delivery.
  2. Include photos of the damage or defect.
  3. We'll follow up with next steps.

If we are not notified within 2 days of delivery, any repair or replacement costs become your responsibility.

What Happens Next for Damaged or Defective Items

  • We reserve the right to repair or replace any damaged item. Many repairs are completed to showroom quality at no cost to you.
  • If you'd rather not accept a repair or replacement, you may return the item within 30 days of delivery under our Standard Returns policy below.

Standard Returns (30-Day Window)

If your item simply isn't the right fit — whether it doesn't match your décor, colors, or expectations — you may return it within 30 days of delivery, as long as:

  • The item is in new, unused, and unassembled condition, with no damage of any kind.
  • The item is in its original packaging, securely wrapped and ready for return shipment.

To start a return:

  1. Email support@highburyfurnishings.com before sending anything back. Returns without prior approval will not be accepted.
  2. Once approved, pack the item securely in its original packaging.
  3. Follow our support team's instructions on the return process.
  4. We'll process your refund promptly once we receive the item and confirm it's in acceptable condition.

Round-trip shipping costs will be deducted from your refund, including on orders that originally qualified for free shipping. Shipping and handling charges are non-refundable unless the return is the result of an error on our part.

Changing Your Shipping Address

If you need to change the address on your order, please request the change as soon as possible and before your order ships.

Once an order has shipped, changing the delivery address may result in additional fees.

Order Cancellations

Orders can only be canceled before they have shipped.

To request a cancellation:

  1. Email support@highburyfurnishings.com as soon as possible.
  2. Wait for written confirmation from us — your cancellation is not final until you receive it.

If your order has already shipped, it can no longer be canceled. Refusing delivery of a shipped order will be treated as a standard return, and round-trip shipping costs will be deducted from your refund.

Product Warranty

All Highbury Furnishings products come with a 1-year warranty against manufacturing defects. If you believe your item has a manufacturing defect, email support@highburyfurnishings.com with your order number, details and photos.

Our Responsibility

We are not responsible for delays to home improvement projects caused by shipping timelines. We recommend scheduling contractors or professionals only after your order has been received and inspected.

Damage to your home caused by a delivery carrier is not our responsibility. In such cases, you will need to file a claim directly with the freight company.

Product Descriptions & Color Variations

We make every effort to ensure our product descriptions and pricing are accurate. However, in the event of a typographical or pricing error — including errors in information received from our manufacturers or distributors — we reserve the right to cancel or refuse any affected orders.

Because our furniture is crafted from natural materials, there may be slight variations in color, grain, or finish between product photos and the actual item you receive. These natural variations are a characteristic of quality craftsmanship and are not grounds for a return or cancellation.

Questions?

Our Customer Service team is here to help. Reach out anytime at support@highburyfurnishings.com — we'll get back to you within 2 business days.

Business hours: Monday–Friday, 9am–5pm EST