Frequently Asked Questions
Q: Can your product be purchased without a countertop or sink?
A: Most of our products come pre-assembled and pre-packaged as a single unit, so we're unable to sell them without the countertop or sink basin. That said, our countertops and sink basins are designed to be removable — with the proper assistance, they can be carefully detached by unscrewing the bolts underneath the countertop, and replaced with one sourced locally if you'd like a different configuration. Please note that some items are RTA (ready-to-assemble) — check the product description on the item you're interested in to confirm before ordering.
Q: Do your products come assembled, or do I need to assemble them?
A: It depends on the item — most of our products arrive pre-assembled, but some are RTA (ready-to-assemble). The best way to know for sure is to check the product description on the specific item you're interested in before ordering, as it will note whether assembly is required.
Q: What is the shipping/lead time?
A: Our timeframes are estimates, for the most accuracy - please see the times displayed in cart which account for your location and specific items. In general, orders process within 2 business days before shipping. After that, delivery time depends on the service level you choose at checkout:
- Free Basic Delivery (Scheduled): Placed in a safe, dry location such as a porch, garage, or lobby, based on site availability. 5–12 business days.
- Curbside Express (Scheduled): Placed at the curb, based on site availability. 3–6 business days.
- Room of Choice (Scheduled): Placed in the room of your choice by scheduled appointment. 5–12 business days.
-
Room of Choice + Debris Removal (Scheduled): Placed in the room of your choice with all packaging removed, by scheduled appointment. 5–12 business days.
- Small parcel items such as material samples, medicine cabinets, some smaller casegoods and vanities will not have these shipping methods available.
Q: How can I track my shipment?
A: Once your order ships, we'll email you a confirmation that includes your tracking information and link. That tracking link is the most accurate way to follow your shipment right to your door. The carrier will also contact you directly to schedule your delivery appointment once your order reaches their facility.
- Small parcel items such as material samples, medicine cabinets, some smaller casegoods and vanities will not include a scheduled delivery.
Q: What are your vanities made of?
A: For the majority of our products we use a solid wood frame for strength, paired with premium hardwood veneers on the larger surfaces for dimensional stability. Because large spans of solid wood naturally tend to warp or crack over time, this hybrid construction keeps your piece flat and structurally sound for years to come — the best of both worlds, the beauty of real wood with lasting durability. The pieces then undergo a multi-step finishing process along with UV-Curing for water resistance.
Q: How can I stay updated on restocking?
A: On the product page for the item you're interested in, click the "Notify me when available" button — you'll get an email the moment it's back in stock. Our team can also give you a general restock timeline if you'd like to reach out directly and if it is not stated on the site.
Q: Do you have a showroom or physical store where I can see products in person?
A: Not currently — our products aren't available to view in a showroom or physical store yet. But we're always happy to answer any questions to help you feel confident in your selection — just reach out with what you'd like to know. We can also suggest ordering a material sample if available before placing your order to help you make the right decision.
Q: Can I change the faucet hole configuration?
A: Because our products ship pre-assembled as a single unit, we're unable to offer a different faucet hole configuration than designed. The countertop is removable with proper assistance, so it can be replaced with a locally sourced top if a different configuration is needed.